This site uses cookies. To find out more, see our Cookies Policy

Sr Administrative Assistant in Chicago, IL at Elite Staffing

Date Posted: 4/8/2019

Job Snapshot

Job Description

Sr Administrative Assistant

Position summary

This position is responsible for operating telephone switchboards and consoles to connect, hold and transfer telephone calls and to provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere. Employee performs routine, and some non-routine, continuous work involved primarily with the operation of a telephone switchboard and the operation and maintenance of a computerized database of telephone information. The candidate also coordinates and maintains multiple databases to schedule both internal and external events with outside vendors and in house catering and A/V teams along with the firm’s facilities group.  The candidate will work a 9 am to 6 pm schedule with a need for flexibility to cover earlier starts and after hours events.  This position requires very strong written and oral communication skills on par with a concierge type atmosphere maintaining an extremely high level of customer service and engagement.

Job qualifications

  •  High school diploma or equivalent
  • Minimum of one year switchboard operator experience required (PBX, or private branch exchange switchboards, or voiceover Internet protocol switchboards)
  • Previous receptionist or administrative experience preferred, preferably in a legal, banking or large corporate environment
  • Intermediate PC Skills required: Microsoft Office, Word, Excel, Outlook
  • Attention to detail with emphasis on accuracy and quality
  • Ability to prioritize work to balance multiple projects and deadlines
  • Excellent verbal written communication skills
  • Exceptional customer service skills
  • Ability to handle a high volume of incoming, outgoing, and interoffice calls
  • Customer service oriented - actively looking for ways to help people.
  •  An extremely professional phone manner with an upbeat and pleasant phone voice
  • Can be trusted with sensitive and/or confidential documents and information.

Job duties

  • Answer telephones in Message Center utilizing a multi-line phone system.
  • Utilize appropriate logs for tracking issues with calls.
  • Maintain phone lists as per procedure.
  • Handle additional projects as assigned.
  • Communicate with manager and client on job or deadline issues
  • Ensure that request tickets are properly filled out before beginning work.
  • Ability to handle high-stress environments
  • Complete various tasks as specified per request.
  • Notify appropriate staff when calls are processed incorrectly.
  • Schedule lunches and conference rooms
  • Expense reconciliation and event planning in MS Access (will be rained)


Chicago, IL 60606


Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.